Real life issues

The stories in this section show how you can use the Shelter website to find information to help you. The stories are based on real life issues experienced by people who've come to Shelter for help, but have been rewritten for this website.

Alfie's story

Alfie's story

Alfie, a student, is having problems with the antisocial flatmates in his rented flat. They're noisy and messy and he's had enough. Alfie's story 

Lewis's story

Lewis's story

Lewis and James have found their dream home, but don't know how to go about starting the buying process. And they're worried about the state of their current flat. Lewis's story 

Jessie's story

Jessie's story

16-year-old Jessie left home because of family problems - but now she's having problems keeping up with her studies and paying her rent. Jessie's story 

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Telephone

For urgent advice call

0808 800 4444

Calls are free from UK landlines and main mobile networks (Virgin, Orange, 3, T-mobile, Vodafone and O2)