Help by email
If you don't like using the phone or find it hard to talk about your problems, you could consider getting advice, support or help by email.
Tips for getting advice by email
When you write an email asking for advice or information, try to explain your situation clearly, and include as much relevant information as possible. For example, it may help to include details such as your age, how many children you have, and who you live with. This will help the person you're writing to find the best solution to your problem. Some organisations may ask you to fill in a form about your situation, so that they can send you an informed reply.
Advice by email from Shelter
If you can't find what you're looking for in our advice pages and you don't want to call our helpline, you can ask Shelter's advisers a question about your housing problem and we will respond within three working days.
National Debtline
The National Debtline offers email advice to people who are having problems with money and debt. To get advice by email, you'll need to fill in a form about your situation on the National Debtline website.
Samaritans
Anyone in distress can contact Samaritans at any time of the day or night. If you can't face having to talk about your problems, it may help to write them down in an email and send them to a sympathetic counsellor at the Samaritans.
Get Connected
Get Connected is a free helpline and email service for young people. Whatever your problem, whether it's to do with your family, your health, school, housing or anything else, the counsellors can put you in touch with an agency who can help you.
