Top 10 questions
This content applies to Scotland only.
Housing laws vary between Scotland and England. Get advice relating to England
Need expert advice? Read the top 10 questions we get asked here at Shelter, and the answers our advisers have given.
1. How do I find my own place?
The kind of place that's right for you will depend on what you can afford and whether you are ready for total independence.
2. Can I claim housing benefit to help pay my rent?
You may be able to claim housing benefit if you have a low income or are claiming other benefits. Special rules apply if you are under 25, a full-time student or a care leaver.
3. I'm being evicted - what should I do?
If you're about to be evicted, it may be worth trying to negotiate with your landlord. If there has been a misunderstanding, or you have fallen behind with the rent, you may be able to come to an agreement. If this isn't possible, your rights will depend on your circumstances.
4. Can I get help with housing from the council?
Anyone aged 16 or over can apply for a council house in Scotland. However, waiting lists can be long and it may take a while before you get a place. If you are homeless or likely to become homeless soon, you can make a homeless application to the council.
5. How do I get out of my tenancy?
If you want to move out of your rented accommodation, it's important that you go through the correct process. You'll need to let your landlord know in advance that you wish to end your tenancy - the amount of notice you have to give will depend on the kind of tenancy you have.
6.What do I do about rent arrears?
If you're behind with your rent, your landlord may have the right to evict you, and can ask for a court order to make you pay back what you owe. However, it's often possible to avoid being evicted if you act quickly. If you do nothing, the situation is likely to get worse, and you might end up having to pay court costs as well as the money you owe.
7. Who is responsible for repairs?
If your rented home needs repair work carried out, report it to your landlord as soon as possible (ideally in writing) and don't use equipment that might be unsafe. Be aware that your landlord may try to evict you, rather than do the work that's needed.
8. My landlord's hassling me
Some landlords try and force their tenants to move out by causing problems for them. If your landlord is making life difficult for you, they may be guilty of harassment. If you're concerned about your landlord's behaviour, there are practical steps you can take.
9. Problems with letting agents
Many privately rented places are managed by letting agencies. The agency usually deals with day-to-day queries, maintenance and collecting the rent. They act on behalf of landlords - not tenants! - so it's important to understand your rights.
10. Flatmates from hell?
Most problems in shared housing are to do with a clash of lifestyles or day-to-day issues. Try to choose who you live with carefully and agree some ground rules before you move in.


