Online housing advice feedback survey

Thank you for visiting Shelter's online advice pages. We are always looking for ways to improve our website - and you can help us do this. We would really appreciate it if you could take the time to fill in this short survey and let us know what you think about the website and the information in it.

Please don't use this form to ask for advice. If you need help from Shelter, please call our free helpline on 0808 800 4444 or use our email advice service.

About your housing situation
1. Where do you live?
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2. What kind of area do you live in?
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4. Which of these best describes the people who live in your household?
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5. Which of these best describes your current housing situation?
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Accessing advice
6. Which of these advice services have you used in the past? (You can choose more than one.)
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7. Where do you usually use the internet?
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8. Why did you decide to look for housing information on the internet? (You can choose more than one.)
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About Shelter's online advice
9. Is this your first visit to Shelter's housing advice pages?
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10. How did you first hear about Shelter's housing advice pages?
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11. What is the main reason you visited Shelter's online advice pages?
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12. Which of the following best describes the sort of information you were looking for?
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13. Did you find what you were looking for?
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14. Overall, what do you think of Shelter's online advice pages?
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15. Would you recommend Shelter's online advice pages to someone else?
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16. Do you intend to take action as a result of using this website?
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17. Which other sections of this website have you looked at today? Please select all that apply.
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About you

Thank you for taking the time to complete our survey. Your feedback will help us improve these web pages.


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