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Complaining about a mortgage lender or broker

If you think you have been treated unfairly by a mortgage broker or lender, you may want to make a complaint.

You may wish to complain if your mortgage lender or broker has:

  • turned you down for a mortgage unfairly
  • imposed unfair conditions on your mortgage
  • discriminated against you in any way
  • charged you unfair mortgage arrears fees
  • charged you an unfair penalty to switch your mortgage or pay it off early.

The page on mortgage complaints in the section on mortgages explains what to do if you're in this situation.

Scotland map Housing laws differ between Scotland and England.
This content applies to Scotland only.
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