The housing and homelessness charity

Shelter Scotland / England


Your comments

We are always looking for ways to improve our services. If you have any comments on Shelter's email advice service, please let us know.

Do you need advice or help?

If you need advice by email, please complete the email advice request form.

Do you want to give feedback about email advice you have received?

You can send us your comments using the form below. This form is for sending feedback only. Please do not use it to request advice as we cannot advise you without the personal information that we ask for in our email advice request form.

Alternatively, you can email us at

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Your comments

Do you want to contact us by post?

If you prefer, you can send us your comments by post. Write to our Housing Aid Manager at:

Housing Aid Manager
Shelter Scotland
Scotiabank House
6 South Charlotte Street

Do you want to make a formal complaint?

If you have a formal complaint, you can email our Business Support Team at: They will look into the matter for you. If you make a complaint, we will let you know that we have received it within five working days and we will send you a full response within 21 working days.