Your location: Challenging behaviour in services
Presentations
In 2006, 1254 presentations were made to One Stop of which 77 per cent were return presentations. People presenting at the service had to wait an average of just six minutes [4] to be seen by a member of staff. The vast majority of people coming to One Stop (82 per cent) were self-referrals.
The most common presentation to One Stop is men aged between 36 and 45 years. Just 11 per cent of all presentations are young people aged 25 and under and just over 13 per cent are by people aged 46 and over.
Just over 11 per cent of presentations to One Stop (139 people) resulted in admission to the CRU. Demand for this service consistently outstrips supply and priority is given to people who are sleeping rough at the time they present.
45 of the service users in the CRU in 2006 (32 per cent) were repeat presentations, reflecting the fact that it can take a long time and many attempts for people to be successful in making lasting change in their lives. The average length of stay in the CRU was approximately 41 days.
The CRU is successful in achieving a planned move-on from the service in over 60 per cent of all cases.
The LSU admitted 28 residents in 2006 and discharged 22 people in the same period, the majority in a planned way (82 per cent). The most common destination for people leaving the LSU in 2006 was a permanent tenancy (50 per cent), with one person going to live in a temporary hostel. In addition, two people were discharged to support housing where they could continue to work towards their personal goal.