Challenging behaviour in services

TPS policies and procedures

TPS's policies and procedures are in place to comply with the National Care Standards [7], the Health and Safety Executive and the Care Commission.

TPS values are embedded and enshrined within the policies and procedures and adhere to the Scottish Social Services Council's Code of Practice.

The following summary of policies is designed to support staff when faced with challenging behaviour:

Policy

Aims

Managing violence to staff

It aims to create a straightforward and consistent approach to violence and will also assist service users' understanding of what is expected of them and how staff will respond to situations.

Protection of vulnerable adults

Purpose is to ensure that staff know how to support individuals to keep them safe from harm and respond appropriately to concerns, disclosures and actions which may involve the abuse of people using services.

Individual risk assessment & management

Sets out our approach to risk assessment of individuals. TPS recognises that risk is a part of the work of the organisation and will take all reasonable and practical steps to ensure risk assessment is properly carried out to eliminate or reduce risk created by any person associated with its services.

Lone working policy

The purpose of this policy is to describe TPS management arrangements for ensuring, so far as is reasonably practicable, the health, safety and welfare of all our employees, agency workers, students on placement and volunteers who have an element of lone working within their job description.


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