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Shelter Scotland Community Hubs

Shelter Scotland has four local community hubs in Edinburgh, Glasgow, Aberdeen and Dundee. They offer specialist advice on housing, money and debt, and welfare benefits. Our housing advisers provide advice and support to people with issues affecting their ability to find or keep a home and can advocate on their behalf. We have a team of solicitors who make sure people’s rights are fairly represented and enforced.

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Shelter Scotland’s National Helpline

Shelter Scotland’s advice helpline, staffed by trained housing advisers, is the best way to get in touch if people need urgent housing advice. Over 11,000 people accessed help through the helpline last year. The advisers give immediate, practical advice, tell people their rights, offer guidance, and link them in with specialist or local services.

Photograph by Izzy Leach

Shelter Scotland Community Hubs

During a housing advice drop-in session, a client came in to the Edinburgh Community Hub to ask for help. She had been told she was not eligible for homelessness assistance by the council. She had left previous employment due to a physical health problem and is now very concerned about being able to afford rent. The housing adviser recognised that she was at serious risk of street homelessness and supported her to find temporary accommodation for the night and has asked the council to reconsider their decision to not provide her with homelessness assistance.

Photograph by Erin Brown

Shelter Scotland Community Hubs

When people come to Shelter Scotland for help they are often unaware of their housing rights. The housing process is often not transparent and can be confusing. The housing advisers help the client overcome this confusion and deal with the immediate housing crisis. They also advise and support the client to find and/or keep their home.

Photograph by Erin Brown

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