Shelter Scotland Community Hubs

Shelter Scotland has four local community hubs in Edinburgh, Glasgow, Aberdeen and Dundee. They offer specialist advice on housing, money and debt, and welfare benefits. Our housing advisors provide advice and support to people with issues affecting their ability to find or keep a home and can advocate on their behalf. We have a team of solicitors who make sure people’s rights are fairly represented and enforced.

Shelter Scotland’s National Helpline. Photographed for Shelter Scotland's 50th anniversary by Izzy Leach.

Shelter Scotland’s National Helpline

Staffed by trained housing advisors, Shelter Scotland’s advice helpline is the best way to get in touch if people need urgent housing advice. Over 11,000 people accessed help through the helpline last year. The advisors give immediate, practical advice, tell people their rights, offer guidance and link them in with specialist or local services.

Photograph by Izzy Leach

Shelter Scotland Community Hubs

During a housing advice drop-in session, a client came in to the Edinburgh Community Hub to ask for help. She had been told she was not eligible for homelessness assistance by the council. She had left previous employment due to a physical health problem and was now very concerned about being able to afford rent. The housing advisor recognised that she was at serious risk of street homelessness and supported her to find temporary accommodation for the night. The advisor also asked the council to reconsider their decision to not provide her with homelessness assistance.

Photograph by Erin Brown

Shelter Scotland Community Hubs. Photographed for Shelter Scotland's 50th anniversary by Erin Brown.

Shelter Scotland Community Hubs. Photographed for Shelter Scotland's 50th anniversary by Erin Brown.

Shelter Scotland Community Hubs

When people come to Shelter Scotland for help, they are often unaware of their housing rights. The housing process is often not transparent and can be confusing. Shelter's housing advisors help clients overcome this confusion and deal with the immediate housing crisis. They also advise and support clients in finding and/or keeping their home.

Photograph by Erin Brown

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