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Safe and Sound

Project overview

The Safe and Sound Project supports young people and their families in a practical way when they have experienced a breakdown of family relationships. Based in the Shelter Scotland Dundee community hub, the family mediation service helps young people avoid irretrievable family breakdown by working with the young person and their family to resolve difficult issues and to agree courses of action. The project works with young people who have unstable family situations and might experience domestic violence and emotional difficulties. The project is a partnership between Shelter Scotland and Relationships Scotland.

This is how we do it

  • Offering a safe route back home, where appropriate
  • Supporting young people who need to move away, to set up and keep a tenancy.
  • Supporting to advise on and seek benefits
  • Helping to find solutions for homeless young people by re-establishing positive contact with their families where it is safe to do so
  • Through family mediation, help to improve communications and skills in conflict resolution within the family.
  • Support young people with emotional support when necessary to allow them to manage themselves whilst independent living
  • Supporting young people through group work and peer to peer support.
  • Advocate on behalf of young people in a range of meetings – school, social work, benefits, assessments, other agencies etc

This project is a partnership between Shelter Scotland and Relationships Scotland.

Our Service is Regulated and Inspected by the Care Inspectorate in accordance with the Public Services Reform (Scotland) Act 2010, Part 5. The registered Manager of this Service is Ruth Robin and can be contacted on for any comments or complaints. Our Service’s most recent inspection report can be found here.

A client's story

Fiona – Young Runaway, family mediation

Fiona*, a young carer, was 11 years old when she ran away for the first time. It was only for a couple of hours, but it led to a spiral of conflict with her mum and repeated incidents of running away.

Fiona is now 18 years old and wants to leave home. But with nowhere to go and no financial income, she has limited options and was at risk of homelessness.

My mum and I started arguing when she got a new boyfriend. I didn’t like him and felt like he didn’t like me either so there was a lot of conflict. Eventually I’d had enough and decided I wanted to leave home. My mum wanted me to stay, but I felt I had no choice. The constant bickering was getting to me and I felt no one was on my side.

Fiona was referred to Shelter Scotland’s Safe and Sound Project by her college councillor. She was introduced to her own support worker who is helping her to resolve the underlying issues with her mum and the two have started family mediation sessions with the service to offer them a chance to listen to each others’ points of view and raise any concerns.

I love my mum and we do have some really good times together, but sometimes it all just gets too much for both of us. I want to rebuild my relationship with my mum. It’s a slow process – there’s no quick fix, but at least we are being civil to each other while we resolve our differences.

While attending family mediation and getting help from her support worker Fiona has remained at home. She still plans to move out, but is waiting until she has a secure and affordable home to go to. In the meantime she’s receiving help in building up her life and career skills. With little work experience, Fiona’s support worker has put her in touch with local youth groups to receive on-the-job training, and meet like-minded young people to build her confidence.

*Name changed

Contact us

Call us

You can call us on: 0344 515 2455, 9am to 5pm, Monday to Friday.


Shelter Scotland Dundee Community Hub,
4 South Ward Road,