I Need Help Tool - Shelter Scotland

How the button works

How would you make it work for you?

The I Need Help tool uses geolocation and multiple-choice questions to give your users the answers they’re looking for – and fast. The data they see is tailored to them, according to their input, all at the touch of a button.

Designed with customisable technology, the I Need Help tool can be transferred to your organisation with minimal development effort, meaning its potential is vast. From charities to public services to online shops, it could transform the user journey for the better, and even lessen the pressure on helplines or email support.

Easily configured to meet your needs

- Write your own start page information
- Choose your own questions to filter users
- Pick data to respond to question combinations
- Decide what default information to show

- Customise the button's style
- Integrate your branding
- Use multiple buttons for different roles
- Update results information instantly

Free to use and built with open source

Want to see the I Need Help button on your website?

Get in touch with us and we can help you set up your own button or answer any questions you may have.

Contact our digital team:

Contact Shelter Scotland

I Need Help