The housing and homelessness charity

Shelter Scotland / England

  • Sarah's Story

    Sarah's Story

    Sarah is a young parent living with her two year old daughter. She works part time and pays £550 per month in rent, which is partly covered by housing benefit.

    Her landlord unexpectedly tried to increase her rent by well-above inflation.

    She was already having difficulty paying her rent as her wages didn’t cover all of her rent.

    Instead of negotiating a lower rent increase her landlord ended her tenancy and evicted Sarah.

    Find out more

    Models have been used to protect the identities of client stories

Make Renting Right

We're campaigning to see the right private rental housing in Scotland. A sector that works both for people who live in private housing, and landlords who let out their properties.

Read more about the campaign

Get advice

From homeless to homeowner we have advice for everyone.

Try: homelessness, repairs, renting rights, eviction, repossession

  • My housing situation
  • Money matters
  • Relationships
  • Housing problems
  • Contact an adviser
  • Advice in your area

For urgent advice please call our free housing advice helpline

Phone an adviser

0808 800 4444*
9am-5pm, Monday to Friday

Email an adviser

You can also email a housing adviser. We aim to respond within three working days.

*Our advice line is free to call from landlines and all six of the main UK mobile networks, Virgin, Orange, 3, T-mobile, Vodafone and O2, but charges may apply from any other network

Shelter Scotland in your area


As part of Shelter Scotland's work to tackle homelessness, we run many different projects across Scotland. These projects are developed to address local needs, but also to demonstrate solutions for others to implement.

We have four community hubs - in Glasgow, Edinburgh, Dundee and Aberdeen. We also deliver services in South Lanarkshire, Dumfries and East Lothian. Find a Shelter Scotland or partner service near you