Contact us

For housing help and advice

For supporter information

Telephone our Supporter Helpdesk on 0845 458 4590 (calling this number will cost you less than a local rate call) Fax 0844 515 2030 Email info@shelter.org.uk

We're open Monday-Friday 9am-9pm and Saturday 9am-1pm.

To donate to Shelter, visit our donation page.

To speak to a specific member of staff or department

Telephone our Reception on 0844 515 2000 We are open Monday to Friday 9am to 5.30pm.

For media enquiries

Journalists can visit the media centre for contact details and media briefings.

Website feedback

Your feedback helps us improve our website. Please email your comments to webmaster@shelter.org.uk. What you tell us is subject to a monthly review.

Postal address in England

Shelter, 88 Old Street, London EC1V 9HU

Postal address in Scotland

Shelter Scotland, 4th floor, Scotiabank House, 6 South Charlotte Street, Edinburgh, EH2 4AW

Information request and contact form

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Making a complaint

How to make a complaint to our Supporter Helpdesk. Read more 


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Please support Shelter’s work with a monthly donation by direct debit.