Baffled by the law? Get a visual overview.

How to use Shelter's flowcharts

Our flowcharts provide a visual overview of how processes such as making a homeless application work.

To download our flowcharts, you'll need to have Adobe Reader on your computer. You can download a copy free of charge from the Adobe website.

Getting help from the council

Making a homeless application

If you have nowhere to live, you can make a homeless application to the council. This flowchart shows how the application process works and what help the council has to offer you.

The council's homelessness tests

Unfortunately the council cannot offer a permanent home to everyone who makes a homeless application. The council prioritises the help it gives to homeless applicants using four tests (the four hurdles). This flowchart shows the process the council has to follow when it makes its inquiries.

The Scottish court system

How the Scottish court system works

This flowchart shows how the court system works in Scotland, and explains which court deals with which kind of legal problem.

Speak to a Shelter Scotland adviser

Call Shelter Scotland's free housing advice helpline

0808 800 4444
9am-5pm, Monday to Friday

Email an adviser

You can also email a housing adviser. We aim to respond within three working days.

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