How we can help

Shelter has over 200 specialist housing advisers in England and Scotland. We can give you advice, information and help with legal and practical issues. All of our services are free, professional and independent.

What problems can Shelter help with?

Shelter has 40 years' experience in dealing with housing problems. We may be able to help if you are:

  • facing eviction
  • struggling with arrears
  • homeless or about to lose your home
  • living in bad conditions
  • having problems with your landlord or mortgage lender
  • having trouble dealing with the council.

Housing problems can be complicated and stressful. But getting advice could help you find a solution. If another organisation would be better able to help you, we can put you in touch with them.

Don't wait until things get to crisis point. It's never too late to get advice, but the earlier you do so, the better your chances are.

Can you house me?

No. We do not provide accommodation. But our advisers may be able to help you find somewhere. We can check whether the council has a duty to house you, and ensure that you get what you are entitled to. We may also be able to help you access emergency housing such as hostels or refuges.

Can I get advice online?

Yes. Our advice pages provide practical tips and legal information to help you solve a range of housing problems. We have a special section for young people. There's loads of information covering all kinds of housing problems, and if you can't find what you're looking for you can get advice by email. Our team of experts will reply within three working days.

Can I speak to an adviser?

Yes. Phone our free housing advice helpline on 0808 800 4444. Lines are open from 9am to 5pm, Monday to Friday. We will answer your call as quickly as we can. The helpline gets very busy at times, but please keep trying.

Can I talk to someone face-to-face?

Shelter has housing aid centres and projects all over England and Scotland. They can advise you on more complicated problems, and help you to take action. They can sometimes negotiate on your behalf, or represent you in court. Use the Advice Services Directory to find details of your nearest Shelter centre and other services in your area. You can find out more about how to get in touch with our housing aid centres in Scotland here.

Housing laws differ between Scotland and England
This content applies to Scotland only
Get advice if you're in England

  • Shelter Scotland advice services

    Housing problems can be complicated, and you may need to speak to an adviser in order to work out the best solution. Advisers at Shelter's advice services can help you solve your housing problems.

  • Shelter Scotland's free housing advice helpline

    Shelter provides a free, national telephone advice line staffed by trained housing advisers. Lines are open from 9am to 5pm, Monday to Friday.

  • Advice by email

    If you can't find what you're looking for on our advice pages, you can ask Shelter's advisers a question by email.

Speak to a Shelter Scotland adviser

Call Shelter Scotland's free housing advice helpline

0808 800 4444
9am-5pm, Monday to Friday

Email an adviser

You can also email a housing adviser. We aim to respond within three working days.

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