How we do it
We have a part-time Service Manager, 2.5 Support Workers and a full-time Money and Debt Advisor and are open 9am - 5pm, Monday to Friday. We are flexible as to where we meet you for support as long as it suits you.
A client's story
Mary and her 2-year-old daughter were referred to Shelter Support Service South Lanarkshire for support as they had recently become homeless due to Mary’s partner being arrested and charged with running a drug ring. Mary’s life changed dramatically, she had to flee her home and leave all her possessions behind. Both Mary’s mental and physical health were affected and Mary and her daughter’s wellbeing were at risk.
Our support worker J began supporting Mary and her daughter firstly through the initial crisis by visiting at times that suited Mary and starting to build the relationship. Mary felt very isolated and vulnerable and found it difficult to be honest about what was happening as she said she felt ashamed of what had happened.
Mary had been in employment prior to her partner’s arrest and due to the extreme stress levels, she had to give up her job and had to claim benefits. This was a very confusing process for Mary as she was struggling to cope. J linked in with her through each step and she managed to receive all benefits she was entitled to. J linked in with housing immediately to ensure that effective joint working was set up to consider the needs of Mary and her daughter with regard to any offers of permanent accommodation.
Mary’s mental health was most concerning as her mood was very low and this was also impacting on her ability to care for her daughter. J linked in Mary with her GP regarding her mental health and she was subsequently referred for counselling which she engaged in.
Mary’s physical health had also deteriorated and J supported her to link in with hospital services as required and this helped her confidence and sense of isolation.
Social work were contacted to explore supports for Mary with her daughter and a nursery place was sought and found. J supported Mary to link in with social work as she had been resistant.
Once a suitable tenancy became available J liaised with Mary and housing to establish what her needs would be and J was able to access all white goods/furnishings to begin the process of setting up their new home. J supported Mary into a long and successful resettlement.
Two years on, Mary is settled in her permanent tenancy, her daughter is doing well at nursery and Mary is in her second year at college doing an HNC in Social Care.