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Letting Agent Plus

How to help tenants struggling to manage their tenancy

The Letting Agent Plus project engaged a group of 12 letting agents with whom we worked over a period of almost two years. This involved referrals, advice line, training and good practice sharing: all designed to increase capacity and confidence in helping tenants who got into or were at risk of getting into difficulty.   The pilot, funded by the Oak Foundation, has now come to an end. However, an independent evaluation of the work concluded that there were many merits in the Letting Agent Plus approach which deserved a wider airing among the 900 or so letting agents in Scotland.  So we have distilled the main lessons of the project into a brief guide. Many of the pointers are simply good management practice and easily absorbed within day to day agent business and include:

  • Early communication of tenancy expectations at sign-up stage
  • Regular and appropriate contact and being easy to get hold of
  • Basic affordability checks
  • Good understanding of other services available: benefits help, debt advice, housing support, for example.

How to help tenants struggling to manage their tenancy

The guide goes through common scenarios such as rent arrears, repairs disputes and anti-social behaviour. It includes sample forms for referral, affordability checking and a mandate form to take action on behalf of the tenant.

Download the guide