Our free helpline is often the first contact point for people facing housing issues. But what's it like to be the person answering those calls? One of our helpline advisers tells us more.
'Since I joined our helpline, I've been in awe of how much is done every day to fight for people's right to a safe home.
In this national housing emergency, our helpline faces huge demand as people look to us for support and advice.
I'm so grateful that we can help and empower them. I never know what to expect from the next emergency call. Here are just some of the people I support every day.'