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Dealing with damp and mould

Damp and mould can affect your health, especially if you have asthma, allergies or respiratory problems. The NHS has more information on how damp and mould affects your health.

If you rent your home, your landlord must do repairs to prevent damp and mould. Get help from the council’s environmental health team if your landlord will not deal with it.

Your landlord’s responsibilities

Your landlord should deal with damp or mould caused by structural or repair problems, including:

  • leaks in the roof

  • cracks or holes in walls

  • rotting window or door frames

  • lack of ventilation or poor ventilation in your home

  • water coming into your home from the ground

To help prevent damp and mould, your landlord must also make sure your home has an adequate heating system.

If you rent privately, this must be a fixed heating system that's plumbed in or hard wired. It cannot just be a plug-in or portable heater.

Getting your landlord to deal with damp and mould

Report damp, mould and all repairs to your landlord.

Your landlord should do the repairs and deal with damp and mould in a reasonable amount of time. There is usually no set time for the repairs to be done.

You can tell your landlord what you think is reasonable and then ask them to agree to it.

To decide what you think is reasonable, ask yourself:

  • whether it’s an emergency

  • what effect it’s having on you

  • how long is fair and realistic for your landlord to fix the problem

You must report the issue to your landlord as soon as you find a problem.

If you have a private tenancy, check our advice on reporting repairs if you rent from a private landlord or letting agent.

If you have a social tenancy, check our advice on reporting repairs if you rent from the council or a housing association.

If your landlord will not deal with it

Contact the council’s environmental health team if you rent from a private landlord, letting agent or housing association.

Environmental health can help when your landlord will not deal with damp and mould that is affecting your health. They can inspect your home and order your landlord to put it right.

Use our template letter to contact environmental health. Copy and paste the sample text and personalise it with your details.

Include photographs of the damp and mould, and copies of any emails or letters you have sent your landlord.

Letter template: report repair problems to environmental health

Subject: My home is unsafe

To the environmental health team,

My rented home at <your address> has the following repair problems: <the repair problems in your home>.

I reported the repairs to my landlord on <date>. I gave them reasonable time to do the repairs, but they have still not been done.

This is a serious situation because <give details of how it's affecting your or your family's health or safety>.

I have attached evidence of the repair problem, copies of communication with my landlord and <other evidence, for example: a letter from my GP / a dampness survey>.

My landlord is <your landlord’s name and address>.

I'm asking for your assistance to get my landlord to do repairs in my home. Please contact me to discuss any next steps.

Thank you

<your name>
<your phone number>
<date>


You can also send the letter as an email attachment or through the post:

If you rent from the council and they will not deal with it

You may have to go to court to force the council to do the work. This is called an abatement order.

Check our advice on taking the council to court for repairs.

Your responsibilities

Check for signs of damp and mould. These can be:

  • a damp and musty smell

  • mould or mildew on walls, floors or ceilings

  • walls, floors or ceilings that feel cold or damp

  • dark or discoloured patches on walls or plaster

  • lifting or peeling wallpaper

  • excessive condensation on windows

Preventing damp and mould

Cooking, showering and drying clothes creates extra moisture in your home.

To reduce this, it helps to:

  • cover pans when cooking

  • use extractor fans in kitchens and bathrooms

  • close internal doors when you cook or shower

  • dry clothes outdoors or use a vented tumble dryer

  • open bedroom windows for 5 to 10 minutes when you get up

Heating your home a little also helps. A low temperature of at least 15 degrees in all rooms can prevent damp and mould.

If you're struggling to heat your home, contact Home Energy Scotland for advice and support.

Last updated: 1 March 2024

Housing laws differ between Scotland and England.

This content applies to Scotland only.

Get advice if you're in England