Letter template: Unsuitable accommodation – accessibility needs of the household

Subject: URGENT: <client’s first and last name> <client’s DOB> unsuitable accommodation – accessibility needs of household

To <name of homeless caseworker at the council> 

<client’s first and last name> has contacted our organisation for assistance with their current homeless situation. 

They are currently in temporary accommodation at <address of accommodation>. 

The homeless household comprises: <say how many people are in the household and their relationship to your client>.

The accommodation is not suitable as it does not have accessible <specify> which is required in light of: [detail relevant mobility issues and/or disabilities in the household, for example if there are any issues with accessibility of bedrooms, cooking facilities and toilet and personal washing facilities]. 

Please can you confirm that suitable temporary accommodation will now be provided. If suitable accommodation is not available, please provide: 

- the reasons why suitable accommodation is not available tonight 

- information on what steps the local authority is taking to secure suitable accommodation 

- an indication of the timescale for providing suitable accommodation 

Please get back to either myself or <client’s first and last name>.

If we do not hear from you, or there is no satisfactory information regarding what steps the local authority is taking and the timescales for suitable accommodation being provided, I will advise <client’s first and last name> to seek further advice on their rights which might include legal advice from a solicitor. 

Thank you. 

<your first and last name> 
<your contact number> 

Client: 
<client’s name> 
<client’s contact number>