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Letter template: Unsuitable accommodation – accessibility needs of the household

Use our letter template to send a letter or email to the council.

Letter template

Copy and paste this sample text and personalise it with your client’s details.

You can also download the letter to send as an email attachment.


  • text in chevrons < > is for you to edit as appropriate

  • text in square brackets [ ] is for information and can be deleted as you edit the letter

Subject: URGENT: <client’s first and last name> <client’s DOB> unsuitable accommodation – accessibility needs of household

To <name of homeless caseworker at the council> 

<client’s first and last name> has contacted our organisation for assistance with their current homeless situation. 

They are currently in temporary accommodation at <address of accommodation>

The homeless household comprises: <say how many people are in the household and their relationship to your client>.

The accommodation is not suitable as it does not have accessible <specify> which is required in light of: [detail relevant mobility issues and/or disabilities in the household, for example if there are any issues with accessibility of bedrooms, cooking facilities and toilet and personal washing facilities]

Please can you confirm that suitable temporary accommodation will now be provided. If suitable accommodation is not available, please provide: 

- the reasons why suitable accommodation is not available tonight 

- information on what steps the local authority is taking to secure suitable accommodation 

- an indication of the timescale for providing suitable accommodation 

Please get back to either myself or <client’s first and last name>.

If we do not hear from you, or there is no satisfactory information regarding what steps the local authority is taking and the timescales for suitable accommodation being provided, I will advise <client’s first and last name> to seek further advice on their rights which might include legal advice from a solicitor. 

Thank you. 

<your first and last name> 
<your contact number> 

<client’s name> 
<client’s contact number> 

You can also download the letter to send as an email attachment:

Where to send your letter or email

Send your letter or email to your client's homeless caseworker at a council in Scotland.

Find contact information for any council’s homeless department