Call our free helpline
Our advice helpline is the best way to contact us for any emergencies and urgent housing-advice matters. We'll answer your call as quickly as possible and treat it confidentially.
Our advisers can give you immediate, practical advice, tell you your rights, offer guidance, and link you up with specialist or local services to help you longer term.
Our advice helpline cannot always answer every call immediately. If your enquiry is not urgent, please consider using our online housing advice or use a non-urgent form of contact.
If English is not your first language, please tell the adviser at the beginning of the call.
Monday to Friday, 9am to 5pm.
Closed bank holidays.
Calls are free from UK landlines and main mobile networks.
It may be helpful to have the following information to hand when you call:
If you rent your home: your landlord's name and address and any letters you've received from your landlord.
If you have a mortgage: your mortgage lender's details and any letters you've received from your lender.
Details of any benefits you're claiming.