Call our free helpline

Our advice helpline is the best way to contact us for any emergencies and urgent housing-advice matters. We'll answer your call as quickly as possible and treat it confidentially.

Call our free helpline

Our advice helpline is the best way to contact us for any emergencies and urgent housing-advice matters. We'll answer your call as quickly as possible and treat it confidentially.

Our advisers can give you immediate, practical advice, tell you your rights, offer guidance, and link you up with specialist or local services to help you longer term.

Our advice helpline can't always answer every call immediately. If your enquiry isn't urgent, please consider checking our online resources or use a non-urgent form of contact.

  • The helpline is open weekdays from 9am until 5pm.

  • Calls are free from UK landlines and main mobile networks.

Call our free helpline on:

0808 800 4444

It may be helpful to have the following information to hand when you call:

  • If you rent your home: your landlord's name and address and any letters you've received from your landlord.

  • If you have a mortgage: your mortgage lender's details and any letters you've received from your lender.

  • Details of any benefits you're claiming.



We’re here for everyone, but only with your support

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