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Calling our helpline for advice

Our advice helpline is the best way to contact us for any emergencies and urgent housing advice matters. We will answer your call as quickly as possible and treat it confidentially. Our advisers can give you with immediate, practical advice, tell you your rights, offer guidance, and link you in with specialist or local services to help you longer term.

Our advice helpline can't always answer every call immediately. If your enquiry is not urgent, please consider checking our online resources or use a non-urgent form of contact.

  • The helpline is open weekdays from 9am until 5pm.
  • Calls are free from UK landlines and main mobile networks.