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Calling our helpline for advice

Our advice helpline is the best way to contact us for any emergencies and urgent housing advice matters. We will answer your call as quickly as possible and treat it confidentially. Our advisers can give you immediate, practical advice, tell you your rights, offer guidance, and link you in with specialist or local services to help you longer term.

Our advice helpline can't always answer every call immediately. If your enquiry is not urgent, please consider checking our online resources or use a non-urgent form of contact.

  • Calls are free from UK landlines and main mobile networks.

Christmas opening hours

  • The helpline is open weekdays from 9am until 5pm.
  • Except:
  • Thursday 24th Dec - 9-4pm
  • Thursday 24th Dec - 9-4pm
  • Christmas Day 25th Dec - Closed
  • Boxing Day 26th Dec - Closed
  • Sunuday 27th Dec - Closed
  • Monday 28th Dec - Closed
  • Tuesday 29th Dec - 9-5pm
  • Wednesday 30th Dec - 9-5pm
  • New Year’s Eve 31st Dec - 9-4pm
  • New Year’s Day 1st Jan - Closed
  • Sat 2nd Jan - Closed
  • Sun 3rd Jan - Closed
  • Monday 4th Jan - Closed
  • Tuesday 5th Jan -9-5pm