Our free online chat service

Opening times

Monday to Friday, 9am to 4pm.

Closed bank holidays.

What to expect

  • most chats usually take around 20 minutes, but can be shorter or longer depending on your issue

  • please have any relevant paperwork, information or details about your situation to hand

  • you can let the adviser know if you'd like us to email a copy of the chat to you

  • unfortunately, we can't call you back; we can only provide advice during the chat

  • our advisers can help with housing issues in Scotland. If you’re in England or Wales, you can get advice from Shelter England and Shelter Cymru

Before chatting to us, try using our online housing advice to see if you can find the information you're looking for.

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