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Our free online chat service

Opening times

Monday to Friday, 9am to 4pm.

Closed bank holidays.

What to expect

  • most chats usually take around 20 minutes, but can be shorter or longer depending on your issue

  • please have any relevant paperwork, information or details about your situation to hand

  • unfortunately, we can't call you back; we can only provide advice during the chat

  • our advisers can help with housing issues in Scotland. If you’re in England or Wales, you can get advice from Shelter England and Shelter Cymru

If you would like a copy of your conversation, please add your email into the chat and we'll email you a copy.

Before chatting to us, try our online housing advice to see if you can find the information you're looking for.

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