Monday to Friday, 9am to 4pm.
Closed bank holidays.
What to expect
most chats usually take around 20 minutes, but can be shorter or longer depending on your issue
please have any relevant paperwork, information or details about your situation to hand
you can let the adviser know if you'd like us to email a copy of the chat to you
unfortunately, we can't call you back; we can only provide advice during the chat
Before chatting to us, try using our online housing advice to see if you can find the information you're looking for.