Open Monday to Friday, 9am to 4pm. Closed on bank holidays.
Checking adviser availability
If you’re homeless, about to become homeless, or at risk of harm, you can call our helpline.
Before chatting with us, check if your question is answered on our housing advice pages.
How we can help
Our advisers can give you advice about housing problems in Scotland.
We cannot call you back from this service, or contact you after the chat.
We can email you a copy of the chat if you give us your email address.
Contact Shelter England if you live in England or Shelter Cymru if you're in Wales.
Emergency help from the council
You can contact the council at any time of day or night. They have a legal duty to help you. Find your council's homeless team.
Check our advice if the council refuses to help you.