Open Monday to Friday, 9am to 4pm. Closed on bank holidays.
When our advisers are available, you can start a chat by clicking the button at the end of this page.
If you’re homeless, about to become homeless, or at risk of harm, you can call our helpline.
Before chatting with us, check if your question is answered on our housing advice pages.
How we can help
Our advisers can give you advice about housing problems.
We can email you a copy of the chat if you provide your email address.
We cannot call you back or contact you after the chat.
We can only help with housing issues in Scotland. Contact Shelter England or Shelter Cymru if you're in England or Wales.
Emergency help from the council
You can contact the council at any time of day or night. They have a legal duty to help you. Find your council's homeless team.
Check our advice if the council refuses to help you.