Opening times
Monday to Friday, 9am to 4pm.
Closed bank holidays.
What to expect
most chats usually take around 20 minutes, but can be shorter or longer depending on your issue
please have any relevant paperwork, information or details about your situation to hand
unfortunately, we can't call you back; we can only provide advice during the chat
our advisers can help with housing issues in Scotland. If you’re in England or Wales, you can get advice from Shelter England and Shelter Cymru
If you would like a copy of your conversation, please add your email into the chat and we'll email you a copy.
Before chatting to us, try our online housing advice to see if you can find the information you're looking for.
