Our free webchat service

Our free webchat service is a quick and easy way to get advice about housing issues in Scotland. Get in touch with one of our friendly webchat team today and get typing!

Our free webchat service

Our free webchat service is a quick and easy way to get advice about housing issues in Scotland. Get in touch with one of our friendly webchat team today and get typing!

Our expert housing advisers are available to chat weekdays 9am-4pm.

What to expect

  • Most chats usually take around 20 minutes, but can be shorter or longer depending on your issue.

  • Please have any relevant paperwork, information or details about your situation to hand.

  • You can let the adviser know if you'd like us to email a copy of the chat to you.

  • Unfortunately, we can't call you back; we can only provide advice during the chat.

  • Our advisers can help with housing issues in Scotland. If you’re in England or Wales, you can get advice from Shelter England and Shelter Cymru.

Before chatting to us, try our housing advice pages to see if you can find the information you're looking for.

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