Our fundraising standards

Shelter Scotland is committed to the highest standards of fundraising practice, and to ensuring that all our activities are open and fair, honest and legal.

We are a member of the Fundraising Regulator self-regulatory scheme. The Fundraising Regulator works to ensure that organisations raising money from the public do so honestly and properly. As a member of the scheme, Shelter Scotland follows the Fundraising Regulator's Code of Practice.

We are committed to high standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the codes

  • We comply with the law including those that apply to data protection, health and safety and the environment

We are honest and open

  • We tell the truth and do not exaggerate

  • We do what we say we are going to do

  • We answer all reasonable questions about our fundraising activities and costs

We are clear

  • We are clear about who we are, what we do and how your gift will be used

  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive

  • We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries

  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision

  • If you tell us that you don’t want us to contact you in a particular way, we will not do so

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence

  • We take care not to cause unreasonable nuisance or disruption

We are accountable

  • Contact us to make a complaint if you are unhappy with anything we’ve done while fundraising

  • If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication

Logo of the Chartered Institute of Fundraising, two hearts overlapping, with a circle above