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Our fundraising standards

Shelter Scotland is committed to the highest standards of fundraising practice, and to ensuring that all our activities are open, fair, honest and legal.

Our regulatory commitments

Shelter Scotland is registered with the Office of the Scottish Charity Regulator (OSCR).

We are also a member of the Fundraising Regulator's self-regulatory scheme. The Fundraising Regulator works to ensure that organisations raising money from the public do so honestly and properly. Shelter Scotland follows the Fundraising Regulator's Codes of Practice.

We do everything we can to ensure that fundraisers, volunteers and fundraising contractors who work with us comply with the codes.

We comply with the law, including those laws that apply to data protection, health and safety, and the environment.

Our standards

We are honest and open

  • We tell the truth and do not exaggerate

  • We do what we say we are going to do

  • We answer all reasonable questions about our fundraising activities and costs

We are clear

  • We are clear about who we are, what we do, and how your gift will be used

  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive

  • We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries

  • We will not put pressure on you to make a gift

  • If you do not want to give or wish to stop giving, we will respect your decision

  • If you tell us that you do not want us to contact you in a particular way, we will not do so

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence

  • We take care not to cause unreasonable nuisance or disruption

We are accountable

  • Contact us to make a complaint if you are unhappy with anything we’ve done while fundraising. Email or call 0300 330 1234

  • If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication

  • Find out more about making a complaint about fundraising

Our face-to-face fundraisers

Every day our face-to-face fundraising teams raise money through street and door-to-door fundraising.

Our face-to-face fundraisers do not work on commission and most only work on behalf of Shelter Scotland. They regularly visit our services, to make sure they can give our supporters the most up-to-date information about what we do.

We train our fundraisers to follow the correct guidelines, such as having prominently displayed identification and never deliberately misleading or confusing anyone.

Thanks to regular donations, we can plan ahead for our future work – and reach even more people in housing need.

Contact us

If you have questions about our finances and fundraising, please get in touch with our supporter helpdesk.

Email or call 0300 330 1234.

Fundraising Regulator logo

Logo of the Chartered Institute of Fundraising, two hearts overlapping, with a circle above