Our supporter charter

Shelter Scotland believes that everybody needs a home in a place where they can thrive.

Every year we help thousands of people struggling with bad housing or homelessness – and we campaign to prevent it in the first place. We’re here so no one has to fight bad housing or homelessness on their own.

Your support

Your generosity means that Shelter Scotland can be there for people in a crisis, and when they need longer term help.

Your support allows us to operate our advice centres and helpline, to provide desperately needed practical help and legal support that’s open for anyone in housing need.

You’re helping us campaign for new laws and policies to tackle the current housing emergency, and you are the foundation of our continuing efforts to end bad housing and homelessness for good.

Our commitment to you

We will:

  • use your donations carefully and responsibly

  • thank you for your support and let you know what your donations have made possible

  • make the best use of our income by funding work that has a demonstrable, positive impact on the lives of homeless and badly housed people, while keeping support costs to a minimum

  • ensure that your personal details and donations are kept secure, and never share your personal data with other organisations

  • follow the Fundraising Regulator's Code of Fundraising Practice and ensure that all our activities are open and fair, honest and legal

  • communicate with you in the ways that you prefer and, if these change, adapt them swiftly to suit your needs

  • acknowledge any queries and complaints within 3 working days, and respond fully within 10 working days via your preferred method of contact

Contact us

Get in touch with our supporter helpdesk. Email info@shelter.org.uk or call 0300 330 1234.