Getting your homeless decision from the council
You will get a decision letter from the council about your homeless application. If you meet their homeless criteria you will be entitled to a permanent home. Even if you do not qualify for a permanent home the council must help you find somewhere to live.
After the council has made a decision
Getting your homeless decision letter from the council
Staying in temporary accommodation after the council has made a decision
Words and phrases the council use
Intentionally or unintentionally homeless
Local connection and homelessness
If you’re not entitled to a permanent home
Your rights if the council will not give you a permanent home
Call our helpline if the council will not help you
Freephone Shelter Scotland on 0808 800 4444
Open Monday to Friday, 9 am to 5 pm
Closed on bank holidays
Last updated: 6 March 2022
Housing laws differ between Scotland and England.
This content applies to Scotland only.