An analysis of Shelter Scotland client data in 2014

Key findings include:

16,300 cases were opened by advisors in 2014, of which 12,092 came through our free national helpline

Certain demographics are over-represented in our helpline services, including under 35s and trans-gender people

46% of helpline calls were from people in the private rented sector

The main problems our helpline deals with are struggling with housing costs, landlord issues, and homelessness, making up half of all presenting problems

The main problems dealt with in our non-helpline cases are eviction and possession action, homelessness, debt and struggling with housing costs

Of the 4,208 non-helpline cases, 53% were helped to keep their accommodation, 36% were helped to access housing, and 4% were helped to improve their home