Consultation response - The Scottish Social Housing Charter: A Consultation

Shelter Scotland welcomes the opportunity to respond to the Scottish Government's consultation on the Scottish Social Housing Charter and believes that when it is introduced in April 2012, it has the potential to be a valuable tool for landlords and customers to improve standards and communication.

The Charter will only be a valued tool however, if the outcomes are clear, relevant and measurable. This consultation response details where chart outcomes need to be strengthened.