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An analysis of Shelter Scotland client data in 2014

By: Shelter Scotland  Published: September 2015

This paper provides a statistical summary and analysis of the individuals Shelter Scotland helped in 2014 through our advice and support services across the country.


Key findings include:

  • 16,300 cases were opened by advisors in 2014, of which 12,092 came through our free national helpline
  • Certain demographics are over-represented in our helpline services, including under 35s and trans-gender people
  • 46% of helpline calls were from people in the private rented sector
  • The main problems our helpline deals with are struggling with housing costs, landlord issues, and homelessness, making up half of all presenting problems
  • The main problems dealt with in our non-helpline cases are eviction and possession action, homelessness, debt and struggling with housing costs
  • Of the 4,208 non-helpline cases, 53% were helped to keep their accommodation, 36% were helped to access housing, and 4% were helped to improve their home