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Evidence of Gatekeeping in Glasgow City Council

By: Shelter Scotland  Published: July 2018

This report aims to provide a summary overview of our description, evidence, concerns and recommendations for action in relation to the issue of gatekeeping of homelessness services within Glasgow City Council.


Ensuring those that need it can swiftly access homelessness services, including temporary homeless accommodation, is a consistent and pressing issue for Shelter Scotland. When the legal right to either make a homeless application or have access to temporary accommodation is denied, this practice is known as “gatekeeping” and it is resulting in a growing number of people resorting to rough sleeping, sofa surfing, returning to situations where they are potentially at risk of violence, and other forms of insecure accommodation.