Scottish Government Discussion Paper Response: Scottish Social Housing Charter

Shelter Scotland welcomes the opportunity to respond to the Scottish Government's Scottish Social Housing Charter discussion paper and believes that when the Charter is introduced in April 2012, it will help to ensure consistency across the sector and be a useful tool for landlords, their service users and the Scottish Housing Regulator (SHR).

While the discussion paper is a useful starting point for the development of the Charter, it is important that the final Charter document is accompanied by thorough guidance and that landlords, and those who use their services are supported to understand and use the Charter.