ScotWRAS

The Scottish Welfare Reform Advisory Service (ScotWRAS), provided by Shelter Scotland.

We offer free advice to frontline support and advice staff whose clients have a housing problem or underlying money and debt issues.

ScotWRAS

The Scottish Welfare Reform Advisory Service (ScotWRAS), provided by Shelter Scotland.

We offer free advice to frontline support and advice staff whose clients have a housing problem or underlying money and debt issues.

Advice for advisers

Housing advice:

  • homelessness

  • renting rights

  • evictions

  • repossessions

  • repairs and bad conditions

  • Universal Credit and Housing Benefit

Money and debt advice:

  • financial emergencies

  • creditors and debts

  • income maximisation

  • budgeting

We can:

  • clarify the advice you're going to give

  • provide alternative options where necessary

  • provide letters to challenge decisions quoting relevant legislation

  • provide a confirmation of advice email

  • provide free information sessions for you and your team – please contact scotwras@shelter.org.uk for more details and bookings

ScotWRAS offers second tier advice, this means we do not deal with your client directly.

You do not need to provide us with your client’s personal information. Should you wish to share any personally identifiable information about your client you will need their consent.

Before you get in touch

Please check you have the following information before getting in touch.

Our service is funded to mitigate against the impact of welfare reform. We provide advice for people whose clients are in receipt of a welfare benefit, or where there's an underlying entitlement or the client is awaiting a decision.

Contact us

Call our free helpline on: 0344 515 1310 (weekdays 10am - 3pm)

Email: scotwras@shelter.org.uk

Please check you have the correct information before contacting us.

We’re here for everyone, but only with your support

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