ScotlandUse our letter templates when you are making a challenge on a client’s behalf.
Each template can be downloaded and edited to suit your client's situation.
Send your letter or email to your client's homeless caseworker at a council in Scotland.
Find contact information for any council’s homeless department
Local authorities have a duty to take a homeless application and make inquiries. If they refuse to take an application, this can be challenged.
Use our no accommodation letter template when both of the following apply:
the local authority has refused to take your client's homeless application
your client has nowhere to stay
Use our living in unreasonable to occupy accommodation letter template when both of the following apply:
the local authority has refused to take your client's homeless application
your client's accommodation is unreasonable to occupy
Local authorities have a duty to provide accommodation while they make inquiries. If they accept a homeless application but do not provide accommodation, this can be challenged
Use our no accommodation letter template when the local authority has not given your client somewhere to stay while they make inquiries into a homeless application.
Local authorities have a duty to provide temporary accommodation to homeless people and their families. Temporary accommodation must be suitable and take account of the family's needs.
Unsuitable temporary accommodation can be challenged.
Use our unsuitable for visitation by non-resident children letter template when all of the following apply:
a member of the homeless household has parental rights and responsibilities
the temporary accommodation is not suitable for visitation by their children
your client has been in the accommodation for more than 7 days
Use our B&B, hostel and hotel accommodation letter template when your client has been in their accommodation for more than 7 days and if the accommodation does not have one or more of these:
a toilet and bath/shower for your client’s exclusive use
shared use of a living room
shared adequate cooking facilities
Use our unsuitable temporary accommodation locality letter template when your client has been in the accommodation for more than 7 days, and the accommodation is either:
not reasonably accessible to the household’s workplaces, schools, and health and support services
outwith the local authority area, and the household has not agreed to be accommodated there
Use our unsuitable accommodation – accessibility needs of the household letter template if:
the accommodation does not meet the accessibility needs of the homeless household and
the household has been in the accommodation for more than 7 days