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Sort and send FAQs

Why we ask for 'designer' or 'high-quality' clothing

The better or more desirable the item, the more money we can raise to support our work fighting the causes of homelessness. Then, the more people we can help!

Why we don't give items directly to people experiencing homelessness or living on the streets

We can help the greatest number of people in the long run by tackling the underlying causes of homelessness, and driving long-term change. We raise money by reselling items to fund our work, and at the same time our customers can buy a great item at a bargain price.  

Sending more than one parcel

You can send as many parcels as you want. Just download the number of labels you need. Each parcel needs a unique label.

Expiry date of postage labels

You can use your postage labels for up to 28 days after generating them.

Post from anywhere in the UK

Collect+ is a UK-wide scheme with nearly 8,000 Collect+ drop-off points.

Find a Collect+ point near you.

Collection services for larger items

We have a furniture collection service that operates from our furniture stores only. Please see our Shop finder for more details.

Sending large parcels

Our maximum size for parcels is 60 x 50 x 50 centimetres, and under 10 kilograms in weight.

If your parcel is bigger than that, please split your donation into smaller packages and print off multiple labels. It won't cost you anything.

Unfortunately, oversize parcels won't reach us and will be rejected at the point of drop-off.

Taking items to local Shelter Scotland shops

If you use the Sort and Send label, please take your parcel to a Collect+ drop off point.

Find your nearest Collect+ drop off point

You are also welcome to drop off other donations as normal at your local Shelter Scotland shop.

 Find your nearest Shelter Scotland shop

Items we can’t accept

Please don’t send us: 

  • broken, dirty or damaged items 

  • CDs or DVDs

  • bedlinen, duvets, pillows 

  • knives of any sort 

  • opened cosmetics, toiletries 

  • adult or explicit material 

This is not an exhaustive list. Please only donate items that are in good condition for resale.