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Contacting Shelter Scotland

You can find all the ways to contact Shelter Scotland for advice listed below.

If you need urgent and immediate help, please call our helpline, found in the bottom section of this page

Find information on our advice pages

The most commons questions can be solved by looking at our housing advice. We cover a wide variety of topics, with practical advice and information. If you have a specific question, try searching:

Search our housing advice:

Search housing advice
Try: relationship breakdown, small claims action, bedroom tax, welfare reform

Talk to an adviser online via live chat

Our live chat advisers can help you find the answers that you need. Our advisers are highly knowledgeable and capable of solving the majority of questions. If they can't help you, they can refer you to our phone advisers or other organisations who can help.

  • Available weekdays from 10am until 3pm, dependent on adviser availability.

Call our helpline for advice

Our advice helpline is the best way to contact us for any emergencies and urgent housing advice matters. We will answer your call as quickly as possible and treat it confidentially. Our advisers can give you with immediate, practical advice, tell you your rights, offer guidance, and link you in with specialist or local services to help you longer term.

Our advice helpline can't always answer every call immediately. If your enquiry is not urgent, please consider checking our online resources or use a non-urgent form of contact.

  • The helpline is open weekdays from 9am until 5pm.
  • Calls are free from UK landlines and main mobile networks.

You can also contact us on our other pages for supporter information, media enquiries, website related enquiries or corporate enquiries.

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