Find out where to get the right advice.
Get help with housing problems
Call our free helpline
Get urgent housing advice by phone if:
you're homeless or about to become homeless
you or someone in your home is vulnerable or at risk of harm
Open Monday to Friday, 9am to 5pm.
Closed on bank holidays.
Chat online
Contact an adviser using online chat if:
you have a housing problem but you have somewhere to stay
nobody in your home is vulnerable or at risk of harm
Open Monday to Friday, 9am to 4pm.
Closed on bank holidays.
Access online advice
Use our online advice pages for:
advice on your rights and options
steps you can take to help you solve housing problems
letter templates to help you take action
Emergency help from the council
You can contact the council at any time of day or night. They have a legal duty to help you. Find your council's homeless team.
Check our advice if the council refuses to help you.