Comhairle nan Eilean Siar will help you

You will get somewhere to stay straight away if you need it.

How to make a homeless application in the Western Isles

Weekdays 9 am to 5 pm


  • Visit Council Offices, Sandwick Road, Stornoway, HS1 2BW

  • Call 01851 822821


  • Visit Council Offices, West Tarbert, HS3 3BG

  • Call 01859 502367


  • Visit Council Offices, Balivanich, Benbecula, HS7 5LA

  • Call 01870 602425


  • Visit Council Offices, Castlebay, HS9 5XD

  • Call 01871 810431

Evenings, weekends and overnight

Visit the Western Isles Council homeless page for more housing services.

Look up another council

What happens next

1. Interview

The homelessness officer will ask you questions about your situation and how you became homeless.

What to expect at the interview

2. Assessment

During the assessment, you might be asked to provide more information about your situation.

The homelessness officer might need to speak to your landlord, doctor, probation officer, etc.

They will not speak to anyone you do not want them to, like an ex-partner.

The council's assessment

3. Decision

A decision letter explaining what help you're entitled to is usually sent within 28 days.

The council's decision letter

Call our free helpline if the council turn you away

Freephone Shelter Scotland on 0808 800 4444. Open Monday to Friday, 9 am to 5 pm. Closed on bank holidays.

Last updated: 22 September 2021