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Scotland

Homelessness enquiries

Learn how local authorities in Scotland make homelessness assessments, the decision-making process, why enquiries matter, and how enquiries impact decisions.

Homelessness enquiriesBook course

Webinar date and time

19 August 2025 from 10–11am, live via Zoom.

Who this webinar is for

You do not need any prior knowledge of homelessness enquiries for this webinar.

It is suitable if you are new to a role as an adviser or work for a local authority in Scotland in housing or homelessness. It is also suitable if you support people through the homelessness process.

Webinar details

The webinar covers:

  • what enquiries are made and why they matter

  • how local authorities assess intentionality

  • the rules around local connection

  • the decision-making process behind homelessness enquiries

  • how to deal with complex cases with confidence and clarity

What you will learn

By the end of this webinar, you will be able to:

  • describe the types of enquiries made during a homelessness assessment and explain why they are important

  • explain how local authorities assess whether homelessness is intentional

  • understand the role of local connection in decision-making and how it can affect outcomes

Our training for groups

Our training courses are also available for groups of 6 or more.

We can deliver training to your group at a time and date of your choice.

Please contact us at trainingscotland@shelter.org.uk or call 0344 515 2477 to discuss your training needs.