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When Kimberly and her family became homeless they spent Christmas in a single room in temporary accommodation. All four of them. Kimberley, her husband Mark, their 3-year-old son Kai and baby daughter Mya.

The space was so small they had to eat dinner on the beds. They could only put up one decoration because there was no room for a tree.

Little Kai couldn’t sleep and Kimberley and Mark were barely coping.

That’s when Kimberley called our helpline.

How we helped

‘It was the biggest relief. I had a whole team of experts on my side.’

Our helpline advisers helped Kimberley with each step of the process and every meeting with the council. The family moved from the overcrowded single room into more suitable temporary accommodation. And then, at last, into a permanent home. They spent last Christmas celebrating with family.

Thousands of other families are homeless right now, and their children are struggling like Kai did because they don’t have a home.

You can help. A donation of just £30 to Shelter Scotland could help answer three urgent calls from families who desperately need our help. If we act now, we can change tomorrow for thousands facing homelessness.


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Last year, we supported thousands of families facing homelessness


We helped 21,145 people directly with housing advice and support last year.

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829,555 unique visits to our online get advice pages.

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9,033 people helping to support our campaigning efforts across Scotland

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