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Your donations make a difference

Help our helpline be there when it matters most

Adam never knows what to expect from the next emergency call. Working on the frontline of Britain’s housing emergency, he’s one of our dedicated team of helpline advisers taking call after call from people who are at breaking point.

Take the dark and rainy afternoon last October when Adam answered a call from Sophie. She was facing a desperate situation, sat in the car outside her local council office with her family. Her two kids were tired, hungry, and restless – but Sophie’s family couldn’t go home. After a sudden change in circumstances, they’d found themselves with nowhere to spend the night.

Back in our office, Adam listened carefully, reassuring Sophie that he would do everything he could to help. Calling the council to advocate on Sophie’s behalf, Adam got to work. Checking housing law and regulations, he fought relentlessly until he got the council to provide Sophie and her family a safe place to stay.

Your support helps families like Sophie’s

Helpline advisers like Adam are absolute specialists. They can be the difference between someone keeping and losing their home.

But in the midst of trying to answer as many calls as we can, our helpline is facing an emergency of its own. Every precious minute of help we give has to be paid for – and with homelessness on the rise and more people in need of our help than ever, we desperately need your support so we can continue to be there.

Please donate today. It could help advisers like Adam answer calls to our helpline from people facing homelessness.

Quote image - Adam

In this national housing emergency where words like eviction, repossession, and temporary accommodation are constantly in the news, I speak to the people who are living it. I’m so grateful to you that we can help them.


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Last year, we supported thousands of families facing homelessness


We helped 21,145 people directly with housing advice and support last year.

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