Letter template: make a complaint - no DSS benefit discrimination

Send this complaint letter to a landlord or letting agency if they will not let you view or rent a property because you get benefits.

Copy and paste this sample text and personalise it with your details.

Delete anything that does not apply to you.

Subject: Complaint about no DSS benefit discrimination

To <the landlord or letting agency name>

I’m contacting you regarding the property at <address>. I’m making a complaint about your refusal to allow me to view or rent the property.

I requested a viewing on <date you asked to view the property>. At this stage, you have not allowed me to view or rent the property. I believe you're discriminating against me because I get benefits.

You stated: <delete any of these that do not apply>

- no DSS or no benefits in an advert for the property
- you do not rent to tenants who get benefits
- I would fail an affordability check because I get benefits
- the landlord mortgage terms do not allow tenants on benefits
- the landlord insurance terms do not allow tenants on benefits

<include any other evidence you have of no DSS benefit discrimination>

I have read my rights on the Shelter Scotland website. It’s discrimination refuse to rent to someone because they get benefits.

<delete this paragraph if you’re sending it to a landlord>
Letting agents must comply with the letting agent code of practice. Rules 22, 42 and 51 specifically relate to discrimination when advertising and renting out a property. By not giving me a viewing, you're failing to comply with some or all of these rules.

Please reply within 5 working days of receiving this and confirm that you will:

- allow me to view this property and consider me for a tenancy
- tell me about other similar properties you have available for rent

I look forward to hearing from you.

<your name>
<your email or telephone number>

You can also send the letter as an email attachment or through the post:

Where to send your letter or email

The landlord’s contact information should be on the advert. You can also search for them on the Scottish landlord register.

If you need to contact a letting agent, their details should be on the advert or on their website.

If you need more help

We have guidance on challenging no DSS benefit discrimination.

Last updated: 19 January 2023

Housing laws differ between Scotland and England.

This content applies to Scotland only.

Get advice if you're in England