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Letter template: request a review of your social housing priority

Use this template if you think you’ve been given the wrong priority for social housing.

Before you send your email or letter:

  • check the council or housing association’s allocations policy to see what priority you should have

  • gather evidence of why you should get higher priority, such as letters from a doctor or social worker

Copy and paste this sample text and personalise it with your details.

Subject: Request for a review of my housing priority

To <council or housing association>

I’m getting in contact to request a review of my housing priority.

My name is <your full name> and my current address is <your address>. My housing application was submitted on <date> with application reference <your reference number>.

I have been given a priority status of <number of points and/or band category>. I have checked your allocations policy, and I believe I should have higher priority.

According to the policy, I should be awarded <additional points / a higher band> because <give details, for example: my current home is affecting my health / my current home is overcrowded>.

I have provided the following evidence:

<list the evidence you’ve given>

Please let me know if you require any further evidence.

When the decision has been looked at again, please write to me with an explanation of how my priority has been decided.

Thank you

<your full name>
<contact number>
<the date you’re sending this letter or email>

You can also send the letter as an email attachment or through the post:

Where to send your letter or email

Check your application pack or find the council or housing association's contact details on their website.

If you need more help

Contact a Shelter Scotland adviser. They can check how much priority you should have and tell you what evidence to gather.

Last updated: 19 January 2023

Housing laws differ between Scotland and England.

This content applies to Scotland only.

Get advice if you're in England