Challenging registered social landlords

The decisions of registered social landlords can be challenged in number of different ways.

Making an internal appeal

Registered social landlords should have internal complaints and appeals procedures. The nature and scope of such procedures vary from landlord to landlord. 

Complaining to the Scottish Public Services Ombudsman

Tenants can complain to the Scottish Public Services Ombudsman who can investigate their complaint and write to the registered social landlord. 

Complaining to the Scottish Housing Regulator

Although there are no formal channels of appeal directly to the Scottish Housing Regulator (formerly Communities Scotland), it is likely that it would take an interest in any serious breaches of the performance standards for registered social landlords. 

Complaining to the Scottish Federation of Housing Associations

Complaints can also be made to the Scottish Federation of Housing Associations, this section details their complaints procedure. 

Pursuing complaints using judicial review

In some circumstances registered social landlords can be subject to judicial review. The extent to which the judicial review process applies to registered social landlords depends on their make-up and functions. 

This content applies to Scotland

Last updated: 4 December 2019