Making an internal appeal

Registered social landlords should have internal complaints and appeals procedures. The nature and scope of such procedures vary from landlord to landlord.

This content applies to Scotland

Complaints and appeals

The appeals and complaints procedure should lead ultimately to the landlord's management committee or Board of Directors, and should refer to the complainant's right to contact the Scottish Public Services Ombudsman. [1]

Some landlords may offer the right to an internal appeal against an eviction decision. Advisers should clarify whether this is the case and use the process if available. Advisers should also obtain a copy of the landlord's complaints and appeals procedures.

Last updated: 4 December 2019


  • [1]

    Performance standards for social landlords and homelessness functions, Communities Scotland 2006