Clients in immediate danger

When giving advice to people who are homeless, particularly those who are making contact by telephone, it is crucial to check first of all that they are not in immediate danger.

As early as possible during the call, the adviser should find out where the client is calling from and if s/he is safe. People using call boxes and/or facing violence may need to go to a safe place before sorting out their available housing options.

If the client is in immediate danger, then s/he could be advised to go to:

• friends or family

• a police station

• a local advice agency

• the local authority.

Each case will need a different response, depending on circumstances and resources available. In extreme situations it may be necessary to call the emergency services on the client's behalf, and with the client's permission.